5 Keys to Success:
- 95% 5-STAR PATIENT SATISFACTION RATING
- 95% OF CO-PAYS COLLECTED AT TIME OF VISIT
- 100% OF ALL STAFF COMPLETE MEDICAL AND LEADERSHIP TRAINING QUARTERLY
- 95% OF PATIENTS SEEN WITHIN 25 MINUTES AND DISCHARGE WITHIN 1 HOUR
- 100% ACCREDITATION BY AMERICAN ACADEMY OF URGENT CARE MEDICINE, BEFORE COMMENCEMENT
Overview / About:
HHUC Inc. is being developed to meet the lower to mid acuity health care needs of the Kalamazoo-Portage Metropolitan area. Our care will be aimed at acute and chronic health conditions. The care that we provide is designed to care for patient’s physical, emotional, and nutritional needs. HHUC is designed to deliver scheduled and unscheduled walk-in ambulatory care. Development these clinics care will facilitate easily accessible and faster access to care for patients and their families. This will be done by providing extended weekday and weekend service hours.
HHUC will integrate into the healthcare systems of the Kalamazoo-Portage Metropolitan area by alleviating the demand of lower acuity patients that is placed on the emergency department. The services of HHUC will also provide overflow healthcare needs to patients with acute illnesses for the already overtaxed primary care system. This shift of care is done by providing services to patients with lower acuity needs thus lowering the demand of the emergency department and lowering healthcare cost for all. Patients that are not able to get same day appointments with their primary care office, will have the option to be seen at our urgent care same day without having to schedule an appointment.
The goal is to deliver treatment that encompasses the patient’s entire health profile thus decreasing their mortality rate. Some of these conditions include influenza, anxiety, depression, upper respiratory symptoms, urinary tract infections, minor bone fractures, strep throat, ear infection, and minor lacerations to name a few. Over the past twenty years hospitals have looked to urgent cares to reduces the inappropriate visits to the emergency department for lower acuity conditions. As the United States population is growing faster than the primary care provider shortage can meet the demand for service, urgent cares and additional primary care offices are bridging the gap of needed care for acute non-life-threatening issues.
A survey done by the, Centers for Disease Control, National Hospital Ambulatory Care, stated that patients with non-urgent conditions accounted for well over 10% of the annual patients seen in the emergency department. This same study also states that semi-urgent conditions accounted for 20% of patients seen in the emergency department annually. Based on this study, at least 30% of patients that are being treated in the emergency department annually can be appropriately cared for in the urgent care setting. Due to these lower acuity patients being seen in the emergency department; increases emergency department wait times, increases healthcare cost for non-emergent conditions, and overloads hospital systems.
A study done by Ginger Shepherd showed that patients nationally with non-emergent conditions waiting in the emergency department for treatment between 2 and 8 hours. Caring for patients with non-urgent conditions in the appropriate setting will improve patient clinical outcomes and patient satisfaction. In addition to longer wait times in the emergency department, there is also an increase in cost to the patient and the insurance company when seen in the emergency department. The cost for being seen in an urgent care setting, such as HHUC is typically 80% less than an emergency department visit.